FAQ

Ordering

Q: What types of payment do you accept?
A: At this time, we accept Visa, Mastercard, American Express, Discover, and PayPal through our online checkout.
Q: Do you charge sales tax?
A: Yes. Sales tax is charged for all orders being shipped to New Jersey.
Q: How do I cancel an order?
A: All custom designs are made to order. Due to our quick turnaround, all orders immediately go into our production process. We cannot accept any cancellations after your order has been processed for production.

Shipping & Returns

Q: How long will it take before my order ships?
A: Generally, your order will be ready to ship 3-5 business days after order placement. Please note that extreme weather conditions can delay package delivery and we are not responsible for such delays.
Q: Do you offer international shipping?
A: Currently, we only offer shipping to the 48 contiguous United States.
Q: What is your return policy?
A: All custom designs are made to order. We cannot accept any cancellations after your order has been processed for production.

If you receive a defective product, please provide photo evidence of the defect in order to request a replacement. If the defect is due to a production error, we will send you a replacement, free of charge. All returns must be reported within 7 days of the delivery.

If you are requesting a refund due to a defective product, please send us a photo of the product for review by our production team. If the product is approved for a refund, you will receive your refund in the same method of payment you used to check out. Please note: We cannot reimburse the cost of shipping.

Lost or damaged orders in transit will be reviewed with the postal carrier and addressed per situation.

Products

Q: Do the banners come with holes for hanging?
A: Grommets are available at an additional charge and are placed every 2 – 3 feet apart on the top and bottom of the banners.
Q: What is the difference between vinyl and mesh banners?
A: Both banners are durable and weather resistant, however, mesh banners have tiny holes that let air through, minimizing wind effects.  Click here for an example.
Q: Are banners waterproof? How long will they last?
A: Yes, our vinyl banners are waterproof and weather proof. Generally our banners last three to five years.
Q: I don’t see a size I need. Can I order a custom sized product?
A: Absolutely! Please contact us for information about placing a custom order.
Q: Will vinyl wall quotes or decals stick to any surface?
A: Heavily textured walls are not recommended as they may damage the vinyl during installation. Avoid heavily uneven surfaces as well as plaster, raw concrete, unfinished wood, wallpaper, brick, or stucco. They are also not recommended for cinder block walls or paneling. We also do not recommend applying your wall quotes or decals to freshly painted walls or areas that are exposed to high temperatures or environmental wear.

Be cautious of low VOC, VOC-free, or “green” paint as the vinyl will not adhere to these surfaces. You may also experience adhesion issues with high-gloss, egg shell or glaze painted surfaces.

*BAMM Graphix will not be responsible for any products that do not adhere to surfaces using this type of paint. Refunds and replacements will not be issued for these situations. Please contact us for more information.

Installation & Care

Q: Can I install vinyl wall quotes or decals to freshly painted walls?
A: We recommend waiting at least 2 weeks for the paint to dry and cure completely before installing any vinyl lettering or decals to the wall.
Q: Are vinyl wall quotes and decals reusable?
A: No, they are intended for one-time use.

Designer Tool

Q: Why does my clipart look blurry?
A: Clipart images viewed on the screen are rasterized versions of the images for visualization purposes only. This is an automatic optimization made for performance reasons, and the final output will have the full-quality original images.

Custom Design Services

Q: Do you offer custom design services?
A: Yes! Please contact us through the form on our contact page or email us at orders@bammgraphix.com to request more information about custom design services.